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Frequently Asked Questions

Most Frequently Asked

Yes! All shipping in the USA is FREE! I also offer free and discounted expedited shipping. Learn more at my FREE Shipping page.

Yes! I use hypoallergenic, nickel free and lead free materials for my jewelry. Product descriptions will always list the exact materials used to make each piece.

Please see more information on the materials I use to make my jewelry at my Hypoallergenic & Nickel Free page.

Yes! I want you to be thrilled with my work! If you have any issues, please contact me within 30 days for a prompt, no hassle refund or exchange.

If you have any issues after 30 days, please contact me and let's see what I can do to resolve the issue for you!

Shipping

Yes! All shipping to all USA states, US territories (e.g., Puerto Rico, Guam, etc.) and Military APO/FPO/DPO addresses is FREE! I also offer free and discounted expedited shipping. Learn more at my FREE Shipping page.

Yes! I also offer free and discounted expedited shipping. Please see my FREE Shipping page for the details.

I always ship no later than the next business day after you place your order.

I ship to all US states, territories and military APO/FPO/DPO addresses (for FREE!). I also ship to Canada and Mexico. For more information on shipping Internationally, please see my Shipping Information page.

I ship to all 50 States and Puerto Rico for FREE! There is no additional charge for shipping to Alaska, Hawaii or Puerto Rico! I also offer free and discounted expedited shipping. Learn more at my FREE Shipping page.

Yes! There is no additional charge for shipping to any Military address. I also offer free and discounted expedited shipping. Learn more at my FREE Shipping page.

I sell my handmade jewelry primarily in the USA and all US territories (e.g., Puerto Rico, Guam, etc.). But I can ship internationally to Canada and Mexico. For more information on shipping Internationally, please see my Shipping Information page.

Yes! I can ship my handmade jewelry internationally to Canada and Mexico. For more information on shipping Internationally, please see my Shipping Information page.

Returns

I want you to be thrilled with my work! If you have any issues, please contact me within 30 days for a prompt, no hassle refund or exchange.

If you have any issues after 30 days, please contact me and let's see what I can do to resolve the issue for you!

If the item is a gift, I understand that the recipient may not receive the gift from you until later than 30 days after you received the item. Not to worry! Please let the gift recipient know that I will honor the 30 day guaranteed return policy for them for 30 days after they receive their gift.

Rest assured, if there is any problem I want to take care of you - and you won’t be out shipping fees! 

If the item was defective, I sent you the wrong item or the item was not as described so you want to return it, I will refund your purchase cost including any shipping fees you paid. In addition, I will send you a pre-paid USPS label for you to return the product to me for either a refund or exchange from the comfort of your home's mailbox.

Product Information

I do my absolute best to capture the colors and look of each piece, but color settings on your device or monitor may subtly change the way the piece looks. Pieces can also look different inside with indoor lighting vs. outside in the sun.

Not to worry! I want you to be thrilled with my all of my work and stand behind everything I make with my 100% no-hassle Guaranteed Returns! 

Refer to Cleaning & care of your handmade artisan jewelry for information on how to care for your jewelry.

Yes! I use hypoallergenic, nickel free and lead free materials for my handmade jewelry. Product descriptions will always list the exact materials used to make each piece.

Please see more information on the materials I use to make my jewelry at my Hypoallergenic & Nickel Free page.

I can convert many earrings to clip-ons. If you see something you like, please contact me to see if I can make it as a clip-on for you!

All appropriate styles of earrings come with soft, hypoallergenic, latex-free ear backs for the ear wires.

Yes! I can design custom handmade jewelry personalized just for you for any occasion. Or do you need a unique gift? Just let me know what you are thinking and I'll suggest some designs.

Please contact me and we'll see what I can do for you!

No, I don't charge design consultation fees.

I'll work with you to understand what you desire and share my ideas with you along with initial price estimates. I can then iterate on the design ideas with your feedback. Finally, I'll give you a firm price and delivery time frame for whatever you choose.

Please contact me and we'll see what I can do for you!

Orders

You can pay with all major credit cards, PayPal, Apple Pay, Amazon Pay and Google Pay - in addition to using installment payment providers such as Shop Pay (by Affirm), Afterpay or Klarna.

Yes! I offer shop now, pay later installment solutions, including Shop Pay and Klarna.

Please visit my Contact Me page where you will find all of my contact information.

Accounts

No, you are not required to create an account to make a purchase. 

No, never. Your information is passed securely through to your chosen payment provider. I never see it.

Other Information

Supporting conservation efforts for our land, air and water is very important to me. I have chosen to work with Conservation Colorado as a Green Leadership Business Partner ~ and I have committed to donating 10% of my sales proceeds to them.

You can make your purchase knowing you are supporting a great cause!

I take your privacy seriously and will never sell or give your information to anyone. Read my Privacy Policy here.

- I use SSL secured connections to ensure your data is safe (https://) as it is passed on to an industry leading payment provider of your choice.

- I never store your payment information on my site - it is safely passed on to your chosen payment provider.

- I will never sell your information - no exceptions, ever.

- You can view my Privacy Policy which will always be posted on my site (at the bottom of the page, in the footer).

Yes! Please see my Wholesale Program page for more information.

You can contact me via this email form or call me at any time and I will get back to you as soon as possible.

Earth Song Jewelry Handmade In Colorado By Cynthia

More Questions? Contact Me!

Contact me anytime and I will get back to you as soon as possible.

Use this form or feel free to call me!

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