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Frequently Asked Questions

Orders

You can pay with all major credit cards, PayPal, Apple Pay, Amazon Pay and Google Pay - in addition to using installment payment provider Afterpay.

I offer Afterpay ~ so you can Shop Now, Pay Later.

With Afterpay, you can make 4 interest-free payments. Due to restrictions from the installment payment providers, I can only offer one solution at a time on my site. Currently, I offer Afterpay.

Please visit my Contact Me page where you will find all of my contact information.

Accounts

No, you are not required to create an account to make a purchase. 

You are not required to create an account to create your Wishlist. You can simply save items to your Wishlist by clicking the little heart next to the price of each item. The heart outline will fill in and be a solid heart once you add an item to your Wishlist. Simply click on "My Wishlist" at the top menu to see the items you have saved. 

If you want to access your Wishlist items on a different device, you will need to add your email address to your Wishlist. To do so, click on "My Wishlist", then click the gear icon to add your email address. Then your Wishlist will be accessible from anywhere. 

No, never. Your information is passed securely through to your chosen payment provider. I never see it.

Product Information

I do my best to capture the colors and look of each piece, but color settings on your device or monitor may subtly change the way the piece looks. Pieces can also look different inside with indoor lighting vs. outside in the sun.

Not to worry! I want you to be thrilled with my all of my work and stand behind everything I make with my Guaranteed Returns! 

Refer to Cleaning & care of your handmade artisan jewelry for information on how to care for your jewelry.

I use hypoallergenic and nickel free materials for my jewelry. Product descriptions will always list the exact materials used to make each piece.

Please see more information on the materials I use to make my jewelry at my Hypoallergenic & Nickel Free page.

I can convert many earrings to clip-ons. If you see something you like, please contact me to see if I can make it as a clip-on for you!

All appropriate styles of earrings come with soft silicone ear backs for the ear wires.

Yes! Please contact me and we'll see what I can do for you!

Shipping

Yes! All shipping in the USA is FREE! I also offer free and discounted expedited shipping. Learn more at my FREE Shipping page.

Yes! I also offer free and discounted expedited shipping. Please see my FREE Shipping page for the details.

I always ship no later than the next business day after you place your order.

I sell mostly in the USA. But I can ship to Canada and Mexico. For more information on shipping Internationally, please see my Shipping Information page.

Returns

I want you to be thrilled with my work! If you have any issues, please contact me within 30 days for a prompt, no hassle refund or exchange.

If you have any issues after 30 days, please contact me and let's see what I can do to resolve the issue for you!

If the item is a gift, I understand that the recipient may not receive the gift from you until later than 30 days after you received the item. Not to worry! Please let the gift recipient know that I will honor the 30 day guaranteed return policy for them for 30 days after they receive their gift.

Rest assured, if there is any problem I want to take care of you - and you won’t be out shipping fees! 

If the item was defective, I sent you the wrong item or the item was not as described so you want to return it, I will refund your purchase cost including any shipping fees you paid. In addition, I will send you a pre-paid USPS label for you to return the product to me for either a refund or exchange from the comfort of your home's mailbox.

Other Information

I take your privacy seriously and will never sell or give your information to anyone. Read my Privacy Policy here.

Supporting conservation efforts for our land, air and water is very important to me. I have chosen to work with Conservation Colorado as a Green Leadership Business Partner ~ and I have committed to donating 10% of my sales proceeds to them.

You can make your purchase knowing you are supporting a great cause!

- I use SSL secured connections to ensure your data is safe (https://) as it is passed on to an industry leading payment provider of your choice.

- I never store your payment information on my site - it is safely passed on to your chosen payment provider.

- I will never sell your information - no exceptions, ever.

- You can view my Privacy Policy which will always be posted on my site (at the bottom of the page, in the footer).

Yes! Please see my Wholesale Program page for more information.

You can contact me here at any time and I will get back to you as soon as possible.

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