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Frequently Asked Questions

Guaranteed Returns!

I want you to be thrilled with my work! If you have any issues, please contact me within 30 days for a prompt, no hassle refund or exchange.

If you have any issues after 30 days, please contact me and let's see what I can do to resolve the issue for you!

If the item is a gift, I understand that the recipient may not receive the gift from you until later than 30 days after you received the item. Not to worry! Please let the gift recipient know that I will honor the 30 day guaranteed return policy for them for 30 days after they receive their gift.

Rest assured, if there is any problem I want to take care of you - and you won’t be out shipping fees! 

If the item was defective, I sent you the wrong item or the item was not as described so you want to return it, I will refund your purchase cost including any shipping fees you paid. In addition, I will send you a pre-paid USPS label for you to return the product to me for either a refund or exchange from the comfort of your home's mailbox.

Shipping

FREE First Class Shipping for all orders! Your order will be shipped no later than the next business day and can take 1-5 business days to arrive. For example, if you place your order on Monday, I will ship your order no later than Tuesday and it will arrive anywhere from Wednesday-Saturday depending on the destination.

FREE Priority Mail for orders over $75! Most zip codes are 2 day delivery - but some are 3 day delivery.

Please see this Free Shipping page for more information.

Yes! If your order is over $75, USPS Priority Mail is FREE! If your order is over $35, you can choose USPS Priority Mail for a DISCOUNTED rate of $4.30. If your order is less than $35, you can choose USPS Priority Mail for $8.25.

Please see this Free Shipping page for all shipping information. 

If you desire a shipping method other than USPS, please contact me. 

Payment Options

You can pay with all major credit cards, PayPal, Apple Pay, Amazon Pay, Google Pay and Afterpay. 

Yes, in addition to all major credit cards, you can pay using any of these additional payment options. 

Yes, you can Buy Now and Pay Later with Afterpay! Learn more about Afterpay.

Accounts

No, you are not required to create an account to make a purchase. 

You will need to create an account to save items to your Wishlist. If you have an account, you simply need to click on the little heart that appears on the right side of the product page or near the product image on a Collection page. You can also create and manage multiple Wishlists.

Product Information

I do my best to capture the colors and look of each piece, but color settings on your device or monitor may subtly change the way the piece looks. Pieces can also look different inside with indoor lighting vs. outside in the sun. Not to worry! I want you to be thrilled with my all of my work and stand behind everything I make with my Guaranteed Returns! 

Refer to Cleaning & care of your handmade artisan jewelry for more information on how to care for your jewelry.

All of my jewelry is Hypoallergenic and Nickel Free. Please see information about the materials I use on my Understanding Hypoallergenic & Nickel Free Jewelry page.

Yes!

Please see How To Measure Your Wrist For A Perfectly Fitting Handmade Braceletfor details on how to do just that!  

For Women's Necklaces see Women's Necklace Lengths - How To Find The Perfect Fit

For Men's Necklaces see Men's Necklace Lengths - How To Find The Perfect Fit

I can convert many earrings to clip-ons. If you see something you like, please contact me to see if I can make it as a clip-on for you!

All appropriate styles of earrings come with soft ear backs for the ear wires!

Other Information

I take your privacy very seriously and will NEVER sell or give your information to anyone. Read my Privacy Policy here.

Yes, I do! Please visit my Wholesale Program Page for information and to contact me about Wholesale opportunities.