FAQs

MOST FREQUENTLY ASKED QUESTIONS

Do you have FREE shipping?

Yes! I offer free shipping in the USA, its territories and Military APO/FPO/DPO addresses. I also offer free and discounted expedited shipping. Learn more at my FREE Shipping page.

Is your jewelry Hypoallergenic, Nickel Free & Lead Free?

Yes! I use hypoallergenic, nickel free and lead free materials for my jewelry. Product descriptions will always list the exact materials used to make each piece.

Please see more information on the materials I use to make my jewelry at my Hypoallergenic & Nickel Free page.

Do you have FREE returns?

Yes! I want you to be thrilled with my work! If you have any issues, please contact me for a prompt, no hassle refund or exchange. Or, use my self-service Return Center.

SHIPPING

Do you have expedited shipping?
When will my order ship?
Where do you ship to?
Is shipping to Hawaii & Alaska also FREE?
Do you ship to military APO/FPO/DPO for FREE?
Do you ship internationally?
Do you ship to Canada or Mexico?

RETURNS

How do I return an item?
Can a gift be returned? How?
What about shipping fees for returns?

PRODUCT INFORMATION

Will I get what I see in your photographs?
Is your jewelry Hypoallergenic, Nickel Free & Lead Free?
Do you sell clip-on earrings?
I lose earrings - how will my earrings not fall out?
Do you take custom jewelry orders?

ORDERS

What payment methods do you accept?
Can I pay in installments (Afterpay, Klarna, Affirm, etc.)?
I have a question about my order, what should I do?

ACCOUNTS

Do I need an account to purchase?

No, you are not required to create an account to make a purchase. 

Do you store my credit card information?

No, never. Your information is passed securely through to your chosen payment provider. I never see it.

Do I need an account for anything, such as Wishlists?

While you can place an order without an account, an account does help you.

With an account, you can view all your previous orders and save products to your Wishlists. You can also manage your addresses.

Accounts help when life is busy!

OTHER INFORMATION

How do you give back and protect the environment?
What's your Privacy Policy?
How secure is your site?
Do you have a wholesale program?
I still need help! How do I contact you?

MORE QUESTIONS?

Enter your details and message below and I'll get in touch asap

CONTACT ME!

Contact me anytime and I will get back to you as soon as possible. For special requests, please contact me before placing your order.

Cheers!
Cynthia

Cynthia@EarthSongJewelry.com

(+1) 720-924-1008

BRING NATURE TO LIFE

EARTH SONG JEWELRY'S MISSION

My mission is to create handmade jewelry celebrating the shapes and colors found in the natural world using materials and practices that are eco-friendly, sustainable and ethical while giving back to protect our planet.

And, always using hypoallergenic, skin-safe materials so everyone can wear these miniature works of natural art regardless of allergies.

ABOUT EARTH SONG JEWELRY